Welcome to Fidelen

Introduction

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources, or that you provide to us ("Information"), will be handled by us in connection with your access and use of the Fidelen mobile application and website (collectively, the "Platform"), services, and applications (collectively, the "Services"). We understand the importance you place on your Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to "we", "our" or "us" (or similar) are references to Smart Application for Digital Marketing Co. Ltd. References to "user" or "you" (or similar) are references to you as an individual or legal entity, as the case may be.

What Information We May Collect From You

Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform, subscribing to our Services, posting material, or requesting further services.
Information you provide us, or that we may collect from you, when you report a problem with our Platform.
A record of correspondence if you contact us.
General, aggregated, demographic, and non-personal Information.
If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device.
Details of transactions you carry out through our Platform and the fulfillment of your orders.
Details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g., by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies")).
Any other Information we consider necessary to enhance your experience on the Platform.

How We Will Use Your Information

To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To provide you with location-based services, such as personalized search results and other content.
To carry out our obligations arising from any contracts entered into between you and another entity using our Platform, or between you and us.
To improve our Services and to deliver a better and more personalized service to you.
To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform.
To notify you about changes to our Services.
For any other reason which we deem necessary to enhance your experience of the Platform.

To Whom We May Disclose Your Information

Other Businesses: To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers. We will ensure that these businesses do not use your Information for other purposes. By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
Business Transfers: In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
Protection of Our Platform and Others: We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property, or safety of our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How We Store Your Information

The Information that we collect from you may be transferred to, stored, and processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your orders, the processing of your payment details, and the provision of support services. We will store your Information for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed, and used by our affiliated companies and/or non-affiliated service providers in one or more countries. Your payment details may be transferred to and stored with our affiliated companies to, among other things, process your payment details and provide support services to you.

What Security Measures We Apply

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform, as well as external firewall and on-host firewall technology to prevent network-level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform, and any transmission is at your own risk.

How Can You Access and Amend Your Information?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

Up-to-date information regarding recent orders.
Personally identifiable information (including name, e-mail, password, communications, and personalized advertising preferences).
Payment settings (including credit card information).
E-mail notification settings.

You can opt out of receiving future marketing communications from us at any time by adjusting your customer communication preferences or through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform, and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works, and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Platform, allowing us to provide you with targeted and relevant choices that enhance your experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

What If We Change Our Privacy Policy?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform, and each such change will be effective upon posting on the Platform or upon the date designated by us as the "effective date."

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

How You Can Contact Us

If you have any concerns about your Information on the Platform, please contact us at [email protected] with a thorough description, and we will try to resolve it.