Terms and Conditions

Reviews and Ratings

1. We allow you to add reviews and ratings through the Fidelen platform. These reviews and ratings must be objective and should not be intended to harm any party, person, or user of the Fidelen platform. They should not include any harm to any other entity or person.
2. Reviews and ratings should not include any advertisements or promotions for services, products, websites, applications, pages, entities, or individuals. They should not include any external links or software of any kind.
3. The platform reserves the right to reject the publication of reviews and ratings provided through the platform if we deem them to be subjective or arbitrary, violate any of our terms, or may result in any current or future legal issues.
4. In the event that any person is harmed due to reviews and ratings submitted through the Fidelen platform, they have the right to resort to legal action and file legal claims and compensation without any legal, solidarity, or dependent responsibility on the Fidelen platform.

Trademarks

1. "Fidelen" is a trademark, a service mark, and a trade design specific to the Fidelen platform.
2. Reproduction of the trademarks or trade designs specific to the Fidelen platform in any media or advertising is prohibited without our written permission. The use of trademarks and trade designs specific to the Fidelen platform in connection with any product or service that is not affiliated with us is also prohibited, so as not to diminish the platform's reputation and credibility or that of its customers.
3. Other companies' trademarks may be provided through the platform and are subject to the respective companies' ownership rights. Therefore, these companies have the right to take legal action against anyone who violates their trademarks.

Third Parties

1. Using the Fidelen platform may be associated with providing services or content from other parties, which are not under our control. Therefore, you acknowledge the existence of other terms, conditions, and privacy policies regarding your use of services and content from non-affiliated parties.
2. Other parties such as banks that contribute to transferring money, commissions, and platform dues may assist us in providing our services. These parties provide such services according to their terms and conditions, and as such, to benefit from these services, you will be subject to their terms.
3. We may use other service providers to provide technical services to the platform and enable you to access it 24/7, such as hosting service providers, and we keep our databases on servers provided by the hosting service provider. You authorize us to deal with them on your behalf to retain your data.

Granted Licenses

1. You grant us the right to use your personal information in order to provide services through the platform, as well as to document data with relevant authorities, including but not limited to your name, mobile number, email, information about the company you represent, and other information and documents that are recorded or attached in your personal profile or company profile on the platform.
2. We provide platform services with a usage license system, and therefore using the platform, registering an account, providing services or benefiting from it does not grant you any ownership rights, partnership, profits, or otherwise with the platform, and the platform remains exclusively owned by us.
3. We may use other service providers to provide technical services to the platform and enable you to a We license you to use platform services whenever the platform is available and in accordance with our vision and agreement, as well as your compliance with the terms of this agreement or any other terms of service, and your payment of any fees requested, the platform grants you a limited, non-exclusive, non-transferable, and non-licensable license to access non-commercial use of platform services.
4. The license granted to you by the platform does not include any rights to re-license the use to others, resell the platform, or any commercial use of any of our services or content. The license also does not grant you any rights to copy the information available on your account through the platform for the benefit of others or any use of data extraction tools, automated programs or data collection and extraction tools.
5. You are not allowed to reproduce or make an identical copy of this platform, or copy, sell, resell, visit this platform or any part of it, or use it in a manner inconsistent with this agreement for commercial or non-commercial purposes without obtaining explicit written consent from the platform.
6. You are not allowed to use any descriptive trademarks or other visible or hidden text within platform technologies that exploit the name of the platform or its trademarks or any of its other logos without explicit written consent from the platform.

Our Responsibilities Limits

1. We provide our services "as available", without any commitments or warranties of any kind, whether express or implied, regarding the use of the platform's services except as stated in this agreement. The client acknowledges and agrees that all services are provided at the responsibility of the service providers, and the platform does not interfere in any way, and our role is limited to the electronic intermediation process between the parties.
2. You explicitly agree that you use the Fidelen platform at your own personal responsibility. You acknowledge that we are not responsible for the quality and legality of the services and information, and that it is the sole responsibility of the service provider. Therefore, we disclaim our responsibility, and you agree regarding any breach of the obligations imposed on service providers or any other parties under the agreement between the client and the service provider.
3. To the maximum extent permitted by law, the Fidelen platform disclaims any responsibility that may arise from the use of this platform, whether explicit or implied.
4. The Fidelen platform does not provide any warranties regarding the absence of viruses or other harmful components in the platform or its servers or email, nor does the platform provide any warranty that defects will be corrected. The platform may also be unavailable from time to time due to maintenance, repair, or development work. You explicitly agree that Fidelen is not obligated to provide technical support for the platform.
5. The Fidelen platform is not legally responsible for any losses or damages of any kind arising from the use of this platform, including but not limited to direct, indirect, incidental, or consequential damages. 
6. Fidelen will not be liable for any direct or indirect loss, consequential loss, loss of profits or reputation, or damage of any kind resulting from the disclosure of your username and/or password.
7. Fidelen platform does not provide any guarantee and assumes no responsibility for the novelty, prevalence, accuracy, and quality of the information received or obtained by the user through the platform.
8. Fidelen platform does not provide any guarantee that the information requested by the user from the platform will be available at all times, or that the service will be error-free.
9. The responsibility for using the information received or obtained by the user through the Fidelen platform, or relying on it, rests entirely with the user, as the Fidelen platform does not provide any data or guarantees regarding the accuracy, completeness, or reliability of any content, information, software, texts, graphics, links, or communications provided through the platform, or that the platform will operate without errors, interruptions, or free of charge.
10. The user acknowledges that the Fidelen platform is an online-based service, and that although Fidelen platform makes every effort to maintain the information and keep it secure, it cannot guarantee that the information received by the user or broadcast during his use of the platform will be secure at all times. The nature of the Internet also requires that the platform is vulnerable to data corruption, interception, unavailability, or delay.
11. Fidelen platform cannot confirm, and does not confirm, that every user of the platform is actually the person he claims to be, despite taking all precautions and carrying out authentication measures in accordance with this agreement.
12. You agree to indemnify Fidelen platform and waive its liability and defend it, its officials, agents, service providers, other partners, and employees against all claims and demands that may be made or raised by others arising out of or in connection with your use of Fidelen platform, or due to your violation of these terms and conditions or infringement of the rights of other Fidelen platform users.
13. Fidelen platform may modify, suspend, or terminate the platform's services at any time without sending you a notice, and may also terminate your use of the platform's services if you violate these terms and conditions or the rights of other users of the Fidelen platform.
14. The Fidelen platform excludes any financial losses, defamation, or any special damages resulting from your misuse or inability to use the platform from its guarantees, terms, and conditions, and the platform does not bear any responsibilities or claims in such cases.
15. You agree to release the Fidelen platform from any responsibility regarding any dispute claim, costs, damages, legal fees, or any direct or indirect loss for any party resulting from the actions of platform users. You also waive any claim in this regard permanently, in accordance with applicable laws.

Legal Responsibility

1. Both the service provider and the client acknowledge that the relationship between them is legally binding, in the form of a contractual relationship, in which each party is bound by its obligations under the agreement issued as part of the platform's services.
2. The user is legally responsible for using the Fidelen platform with seriousness and credibility, and the user is obliged to compensate for any losses or damages that may occur to the platform as a result of any unauthorized use or authorized use by the user or any other person who obtained access to their account data, whether to complete services or otherwise, using the user's username and password.
3. You agree not to use the Fidelen platform or any service provided through it in an illegal, fraudulent, or socially hostile manner as determined by the platform. You also agree not to send any messages that are racially discriminatory, contain insults, profanity, indecent or obscene language, or are otherwise inappropriate.
4. The service provider is fully responsible for the legal responsibilities of the services offered for sale through the Fidelen platform, including the quality, validity, and legality of the services, as well as the advertising content associated with them. The service provider guarantees not to post any images, information, or advertisements that violate intellectual property rights, privacy rights, or any other commercial rights, and this responsibility is solely the service provider's, without any liability on us.
5. The Fidelen platform, its officials, agents, affiliated service providers, other partners, and employees shall not be legally responsible to you or any other party for any direct or indirect, consequential, special, or incidental losses, or any other costs arising out of or in connection with these terms and conditions or the Fidelen platform.
6. The user is responsible for protecting the Fidelen platform, its employees, representatives, agents, and partners, and indemnifying them against any losses resulting from any claims or demands related to the platform or resulting from the user's actions or negligence.
7. You acknowledge that you will notify Fidelen if you come across any posts, materials, or transactions that appear to violate our terms and conditions.
8. You are legally responsible if you take any action that would violate the confidentiality of the information and data of the Fidelen platform, or disclose or use any data or information for any reasons or actions unrelated to the Fidelen platform.
9. You are legally responsible if you transfer your account on the platform and your username to another party without notifying and obtaining the approval of the platform management.
10. You are legally responsible if you make a false claim against the platform or cause total or partial loss to internet service providers or any other providers.
11. You are legally responsible if you engage in any act that we consider to impose unjustified heavy burdens on our infrastructure and operating policy.
12. You are legally responsible if you intervene or attempt to intervene to influence the workflow on the platform.
13. You are legally responsible if you attempt to take over another user's account or engage in any fraudulent activity on the platform or on users' accounts and other areas.
14. You are legally responsible if you modify or distribute any content on the platform or violate the sanctity of copyright or trademarks in any form.
15. You are legally responsible if you violate any laws, regulations, systems, guidelines, the rights of others, or any of our policies.
16. Without prejudice to the other rights of the platform, Fidelen has the right to suspend or cancel your membership or access to the platform at any time and without notice or reason, and without limitation, it may terminate this agreement.
17. You must comply with all local laws and regulations applicable in the Kingdom of Saudi Arabia regarding your use of the platform.
18. If you violate any of the terms of this agreement, Fidelen reserves the right to recover any amounts due to you, any losses or damages caused by you, legal fees and expenses, and the right to take legal action or resort to competent courts to raise a case against you.
19. If you violate any of the provisions of this Agreement or engage in any form of misconduct towards the platform, platform management, service providers, customers, users, or visitors through any means of communication or media, including defamation of personal reputation or the reputation of the business entity, you will be held responsible for all legal liabilities and we reserve the right to take all legal actions against you and seek all necessary compensations.
20. The platform has the right to close the account of the client/service provider if they violate any provision or paragraph of this agreement, including committing violations or failing to interact with the offers presented or being ineffective or useless to continue through the platform, without refunding any paid fees.
21. Your or others' violation of any of the provisions of this agreement gives the platform the right to take appropriate action for such an act and other similar violations. However, Fidelen platform does not guarantee taking action against all violations related to this agreement, while retaining the right to take all necessary measures in our opinion at the appropriate time.
22. In all cases, legal responsibility is borne in case of violating any provision, paragraph, or condition of this agreement, or violating the privacy policy or any other policy or agreement, or using the platform with ill intent.

Transfer of Rights and Obligations

1. The platform and its owners have the right to transfer all our rights stated in this agreement to any other person or entity without the need to obtain the approval of any of the platform's users, whether they are activity owners, buyers, or any other platform users. Everyone is obligated to execute all their obligations under this agreement towards the new assignee upon notification of the transfer, and the assignee has the right to take all legal measures against the user who fails to fulfill their obligations under this agreement.
2. None of the platform users have the right to transfer any of their rights or obligations under this agreement, or arising from its implementation, except after obtaining written approval from the platform. Any agreement between you and any other persons that includes relinquishing any of your rights or obligations under this agreement is considered null and void.

Communications

1. When you use any of the services provided by the Fidelen platform, or send us an email, or communicate with us through live chat, you are electronically communicating with us and you agree to receive electronic communications from us. We will communicate with you via email, mobile phone, live chat messages, as well as through notifications on the platform or mobile application, and through other Fidelen platform services.
2. Consent to Use Electronic Records: With respect to the terms of service, you may have the right to obtain certain records from Fidelen or our affiliated companies, such as contracts, notices, and written communications. To facilitate your use of the platform and its services, you grant us a license to provide these records to you electronically instead of in paper form.
3. Based on the previous paragraph, you agree that all agreements, notices, notifications, and other communications that we provide to you electronically meet all legal requirements as if they were in writing, and have the same legal effect.
4. Fidelen platform requires your consent during the registration process to send promotional emails to inform you of any changes, features, promotional activities, or new products added to the platform.
5. If you decide at any time that you do not want to receive promotional emails, you can opt-out of receiving these emails by clicking the link at the bottom of any email or by contacting us through the platform, but in this case, we do not guarantee that you will receive complete service information.
6. Any required notices to be sent to Fidelen platform under this agreement must be sent by email to the email address specified on the platform pages.

Termination of the Agreement

We reserve the right to terminate this agreement with respect to the user if it is proven that they have violated any provision or clause of this agreement above, while retaining all of our rights to claim compensation for any resulting damages, or if you breach any commissions, fines, or compensation due to us, or if you surrender or sublet your account without our consent, or fail to comply with any obligations set forth in this agreement without taking serious measures to rectify such breach, or if you are unable to document any information you have provided to us, or if we decide at any time that the user's activity may cause legal disputes for them or other users, or in case of platform suspension, or suspension of the platform managers' activity. In all cases, termination takes immediate effect from the time of the violation without the need for warning, excuses, or legal action, with the Fidelen platform retaining all of its legal rights to compensation.

Transfer of Rights and Obligations

1. The platform and its owners have the right to transfer all our rights stated in this agreement to any other person or entity without the need to obtain the approval of any of the platform's users, whether they are activity owners, buyers, or any other platform users. Everyone is obligated to execute all their obligations under this agreement towards the new assignee upon notification of the transfer, and the assignee has the right to take all legal measures against the user who fails to fulfill their obligations under this agreement.
2. None of the platform users have the right to transfer any of their rights or obligations under this agreement, or arising from its implementation, except after obtaining written approval from the platform. Any agreement between you and any other persons that includes relinquishing any of your rights or obligations under this agreement is considered null and void.

Governing Law and Competent Courts

1. This agreement and its annexes are governed by the applicable and enforceable laws within the Kingdom of Saudi Arabia, and the Saudi judiciary has jurisdiction over any dispute that may arise regarding the interpretation or implementation of the provisions of this agreement.
2. In the event that any provision of this agreement becomes invalid, illegal, or unenforceable, the validity and enforceability of the other provisions shall not be affected in any way by such provision.
3. In the event of a dispute between the client and the service provider, the determination of jurisdiction shall be subject to the rules for determining the competent courts to consider judicial claims in accordance with the applicable laws in the Kingdom of Saudi Arabia regarding the dispute between them without any interference from the platform.

Confidentiality

1. The parties undertake to maintain the confidentiality of the platform, and each of them is held accountable for any breach of the platform's confidentiality or any transactions, services, data, or information available to specific parties within the platform.
2. The parties are committed to refraining from disclosing any data related to the operation of the platform to third parties, whether for consideration or not, including the mechanisms of work on the platform or the method of managing services, which are exclusively or limitedly disclosed to any of the parties to this agreement.
3. The parties undertake to maintain the confidentiality of all data related to transaction details through the platform, and not to use it in any way, and are contractually and legally responsible for any unauthorized or unauthorized use of this data.

Language

This agreement is drafted in the Arabic language, and in the event that you or the platform translates it into any other language and a conflict arises between the Arabic text and the translated text, the Arabic text shall be deemed authentic and preferred over the translated text, and it shall be relied upon before all governmental and non-governmental authorities and competent courts.

Calendar

All references to time in this agreement shall be calculated and interpreted according to the Gregorian calendar.

Notifications

1. All notifications required to be delivered by the Platform to any of its users shall be communicated to the user through notifications on the Platform or through the contact methods provided by the user during the registration process on the Platform, and the user shall be deemed to have knowledge of the notification upon its dispatch by the Platform.
2. In the event that there are notifications required to be delivered by the user to the Platform, the user must notify the Platform through the official contact methods approved by the Platform's management, which are:
   Email: [email protected]

Termination

1. This agreement is an indefinite contract between the Platform. on one hand and the User on the other hand in case of trial or temporary use. The Platform or the User have the right to terminate this agreement at any time while retaining all legal effects resulting from its period of validity, which remain applicable between all parties.
2. The agreement is defined by the subscription period if the User chooses one of the subscription packages available through the Platform, and termination is subject to the terms and policies adopted in this agreement.
3. Termination shall not result in the loss of any financial rights for the Platform, the Client, or the Vendor, including fees, subscriptions, compensations, penalties, costs, payments, and others. The User, whether a service provider or a buyer, remains bound by them even after the expiration or termination of this agreement for any reason.

Our Services

1. Fidelen website is an online platform specialized in displaying services and products needed by commercial entities that are allowed through the platform provided by service providers according to the platform's work mechanisms.
2. To request services, the customer browses what is displayed on the platform and communicates with service providers or through the competition system via the platform. The customer fills out the request information through the platform to benefit from the service or communicates with the service provider inside the platform and discusses their request.
3. The platform allows service providers to submit their offers to the customer after receiving a direct quote request or through competitions via the platform. They can also communicate with the customer and send general inquiries and files to the customer.
4. When the initial agreement is reached between the parties, the platform provides a uniform model for a final agreement that includes details of the service or product, quantities, delivery dates, order preparation stages, payment percentages based on progress, amount, terms, and conditions between the parties, and is considered a legal document that guarantees the rights of both parties.
5. One of the most important advantages of the platform is providing the service of deferred payment through a third-party funder, which reduces the vendor's risk of payment default and provides cash liquidity to the customer, with payment after 30, 60, or 90 days and a percentage of the order value collected from the customer after the platform and the funding party approve the transaction according to the customer's credit record.
6. The platform collects the full value of the order in advance from the customer and pays the vendor upon the customer's confirmation of completing each stage until the complete order is finished.
7. The platform provides its services to the customer for free, and the service provider subscribes annually or monthly according to what is determined by the platform management.

Accessing the platform's services

1. We provide technical services for the Fidelen platform, with the help of specialists in different fields, for the purpose of providing services, content, designs, and different software for the Fidelen platform, technically facilitating the user's benefit from our services.
2. Providing our services requires continuous updating and maintenance, so our services may be suspended from time to time. In this case, you will not be able to access the platform or there may be some delays, malfunctions, or other technical issues that may disrupt your use of the platform.
3. Platform services are available online and primarily depend on the availability of internet service. Therefore, you will not be able to access the platform if you do not have internet service, have not paid subscriptions, or if there are general local or international faults in the internet network.
4. Accessing the platform requires the use of electronic devices capable of receiving internet services and accessing internet sites. The platform does not guarantee that our services will work on all devices used to access the site, and this depends on the user's choice. To ensure access to our services, and secure the devices used to access the platform, the user must secure the devices used against viruses or malicious software.

Terms and Conditions of Services

1. The services offered must be compatible with the service definition referred to in the first section of these Terms and Conditions. The service provider must provide all information and an accurate description of the service they will provide to the buyer, as well as provide pictures and the service's special features, such as guarantees, delivery, and others.
2. Offering unlicensed or unauthorized services according to Saudi regulations is prohibited, as well as services that constitute a legal crime themselves, or contributing to them in any way is considered a legal violation.
3. Upon request by the customer or platform, the service provider must provide all legal documents and papers related to the service that prove the legality of the service, such as agencies or licenses from government entities. Or, the service provider must clarify the legal requirements of the service when publishing it on the platform as part of the offers they provide.
4. The service provider must clearly and transparently explain all the service's details, guarantee the provision of their commitment to "inform and notify the customer" according to the applicable legal provisions, and not engage in any actions that mislead the customer. Additionally, the service provider must accurately confirm all the data provided through the platform or to the buyer, and must not include any false, inaccurate, or outdated data.
5. It is prohibited to offer services that violate intellectual property, trademark rights, or privacy rights of others. It is also prohibited to offer or provide counterfeit or stolen services, or services that the provider is not authorized to offer legally through the platform or that have financial rights for others.
6. The service provider guarantees that the services offered through the platform to customers are free from any personal or governmental financial obligations, debts, mortgages, reservations, or any personal or tangible rights on the service belonging to others. If any of these exist, the service provider must explicitly declare this in the content provided through the platform.
7. The service provider alone bears the responsibility for the illegality of the services provided through the platform, and bears sole legal responsibility in the event that these services violate the provisions of this policy or the provisions of applicable laws.
8. The service provider alone bears the responsibility for the accuracy of the data provided through the platform, and is personally responsible to the client or third party in the event that the data provided violates any of the provisions of this agreement or any applicable laws, without any liability on the platform.
9. The platform does not guarantee that the services offered through the platform will meet all of the client's expectations after agreeing to the final agreement with the service provider. Therefore, the client accepts it in the condition agreed upon with the service provider without any guarantees from the platform, but can use the final agreement to claim any rights through the judicial channels applicable in the Kingdom of Saudi Arabia.
10. The platform does not guarantee that the client will achieve any profits from the service that they wish to purchase from the service provider, and this depends on the marketing condition of the activity and its management, as well as the client's ability to invest in it.
11. All regulations, laws, decrees, and ministerial decisions applicable in the Kingdom of Saudi Arabia apply.

Eligibility to benefit from services

1. Fidelen platform ensures the acceptance of registration for authenticated establishments that hold valid official documents only. This is confirmed through an API with the Ministry of Commerce and the authentication process of the registered mobile number. The platform is not responsible for verifying the accuracy of the data or otherwise, and the user assumes full legal responsibility for the entered information.
2. The user must be legally qualified to offer the service provided or benefit from the offered service in accordance with the basic laws in the Kingdom of Saudi Arabia or according to the regulatory provisions specific to each service, project, or legal work offered through the platform.

Terms and Conditions of Service Providers

1. The service provider guarantees that they conduct their business activities related to the service in accordance with the applicable laws and regulations, and that they have obtained all necessary permits and licenses to do so, and that they enter into this agreement with the client, and the service provider undertakes to retain all documents indicating this.
2. The service provider guarantees that they possess all legal rights and authorizations to offer the services, and they guarantee obtaining all necessary permits to operate the service in accordance with the applicable regulations. Additionally, the service provider guarantees that there are no restrictions on the client's access to the services, investment in them, or transferring them to third parties.
3. The service provider guarantees delivering the service and products, regardless of their type, included in the final agreement to the client after completing the final stage, free from any financial burdens, government fees, debts, or personal rights of third parties.
4. The service provider agrees to deliver the service to the client at the agreed-upon delivery time between the parties, in accordance with the terms outlined in the final agreement, and that the delivery is done in a legal manner with the signing of all forms and declarations and making all necessary concessions and obtaining government documents and tax invoices according to the final agreement.
5. The service provider commits to properly and accurately adding their service through the platform, and they undertake to provide all data and documents that confirm the seriousness and legal existence of the service, and the service provider is not entitled to cancel the client's request after acceptance.
6. The service provider commits to providing a complete overview of the services and products offered, and all details related to them. Additionally, the service provider must provide all reports related to the service, and all contracts signed in their name with third parties, and the nature of the legal relationship between them, "if any," and prove this in the final agreement.
7. The service provider undertakes to keep the offers provided to customers through the platform, and is committed not to make any sales or bookings that conflict with the services offered on the platform. The offers provided through the platform should take priority over any other offers.
8. The service provider must agree with the customer to divide payments proportionally for each stage, and this should be clarified in the final agreement. The platform is responsible for collecting the full amount from the customer in advance before starting the execution and paying the vendor according to their agreement.
9. In case the service provider fails to comply with any of the conditions stipulated in the final agreement, the buyer has the right to apply any penalty clauses stipulated in this agreement or apply the cancellation conditions stated in it, while the customer retains the right to claim appropriate compensation.
10. The service provider undertakes not to mislead the platform after executing the service agreement to deprive the platform of any financial rights. The platform reserves all its legal rights in this case.
11. The service provider is prohibited from agreeing with more than one buyer regarding the same service and the same legal action in a fraudulent manner to customers. The agreement for the service can only be made with one buyer if the service is provided by type and not specifically, provided that there is no conflict in the delivery or performance of the service between the sold services.
12. The service provider undertakes to maintain customer contact information and not to exploit it in a manner that violates the platform's privacy policy.
13. The service provider undertakes not to disclose any confidential information related to the platform's work mechanisms, agreements, or contracts without obtaining express written consent from the platform.
14. The service provider undertakes to provide all guarantees to the buyer, including any warranty or after-sales conditions, on the responsibility of the selling company without any responsibility on the platform management.
15. In the event that the service provider violates any of the terms and conditions of this policy or any of the terms and conditions of the agreement, he shall bear all compensation against us and the affected client, and we reserve the right to suspend or cancel his membership.
16. The service provider acknowledges that the final agreement concluded between them and the client is made under their commercial responsibility. As a result, the service provider is committed to fulfilling their obligations under this agreement outside the platform, as the platform is not a party to the agreement or responsible for its implementation. The service provider assumes legal responsibility towards the client in case of breach of the final agreement concluded between them, without any responsibility on the platform.
17. In all cases, the service provider is committed to all applicable laws, including all civil and commercial transaction laws, electronic crime prevention laws, anti-corruption and bribery laws, export and import laws, tax and customs laws, and other laws related to the services or their use on the platform.
18. In all cases, the parties (the service provider and the client) are aware that Fidelen platform is only a mediator between the parties and does not provide any services itself. We provide services through the platform, such as connecting and facilitating communication between business entities, without any legal responsibility arising from this communication between users, or arising from the use of the competition system, offering or obtaining the service.

Marketing Services

1. It is permissible for the Fidelen platform to market the competitions displayed through the platform, and in this case, we have the right to exploit all the content provided by the client, as well as the offers provided by service providers through the platform, including any information, data, images, or files.
2. The marketing process is carried out according to the available data and content from the parties, and each party bears full legal responsibility if the information, data, or content is inaccurate, incomplete, or unprofessional.
3. The platform is not obliged to carry out any marketing operations and is not responsible for providing sales ratios or otherwise. In the event that we carry out marketing operations, the aim is to promote the platform and the services we provide through it, not to market a particular service or competition published through the platform.
4. The platform provides electronic marketing services for services or service providers within some subscription packages according to the subscription paid by the service provider.

Subscription, Fees, and Payment Policy

1. Fidelen platform provides three subscription packages for the service provider. Each subscription has fees that are paid annually or monthly, and each package offers a set of services and benefits.
2. The packages include a limited free package of services and benefits to allow the service provider to experience the platform.
3. Our services can be used for a fee that the user agrees to pay to the platform. The value of the fees is determined through the user's platform account, and to benefit from the service, the user must pay the fees due.
4. The user can pay the fees through our electronic payment methods or any other payment method available through the platform. We may update the payment methods from time to time.
5. Administrative fees may be imposed on the payment process, and in this case, the user is responsible for paying the administrative fees, electronic payment gateway fees, and any fees imposed by the card issuing authorities used for payment through the platform.
6. The user must pay directly through the platform and not through intermediary pages or applications to maintain the security of their electronic payment data.
7. The platform has the right to modify the package benefits or our fees at any time. The modifications will apply to new requests made through the platform without requiring any notification to any platform user of the modifications and fee updates.
8. Any amounts or fees paid by the user outside the platform's established system will not be considered, and the user will be liable to pay the fees as a debt until the platform receives them.
9. The platform has the right to update this policy at any time without obtaining the consent of any platform user. The user must review this agreement before making any payment through the platform.

Client's Terms and Conditions

1. The client must be a company, institution, or any other commercial entity, and the legal representative of this entity or the authorized person to carry out the purchase must conduct the purchase process. The client is committed to disclosing his identity, place of residence, commercial data, and personal data of the legal representative of the commercial entity at any time.
2. By entering into a purchase agreement with the service provider, the client acknowledges that he has the necessary legal authorities, licenses, and authorizations from the commercial entity he represents to sign the service purchase contract.
3. The client is committed to registering his account on the platform and agreeing to the terms and conditions and privacy policy in order to be able to submit offers and purchase requests through the platform after authenticating his information.
4. The client is committed to adding information about the services he wishes to obtain through the platform when offering the competition and before submitting offers from service providers so that the matter is clear to everyone to ensure accurate and appropriate offers.
5. The client acknowledges and agrees that the competition system applied on the platform is based on supply and demand and is a means of agreement between the service provider and the client.
6. Therefore, the buyer is responsible for studying the offers submitted by service providers on the platform and choosing among them, knowing that the choice of any offer is the sole responsibility of the client.
7. The client is committed to obtaining all necessary permits and licenses to benefit from the products and services available through the platform in accordance with the applicable regulations.
8. The client is committed to paying the value of the service in advance through the payment methods approved by the platform and agreed upon between him and the service provider in the final agreement, or the platform will pay through a third-party funder and collect the amount from the client in case he chooses the deferred payment method.
9. Client shall not change any of the terms agreed upon in the final agreement with the service provider. If the client wishes to change some terms, the client shall obtain the service provider's approval and amend the final agreement.
10. The client shall confirm the progress of the work in its stages and submit its comments without delay to the service provider through the platform within two days from the date of completion of the stage. If the service provider does not respond, the stage will be considered accepted, and the percentage stated in the final agreement shall be paid to the vendor without any liability on the platform.
11. After receiving the service finally, the client must comply with the instructions, advice, and guidance of the service provider. The client shall be responsible for any consequences resulting from violating these instructions.
12. The client acknowledges that the final agreement concluded between the client and the service provider was made on their legal responsibility. Thus, the client shall execute its obligations under this agreement outside the platform. The platform is not a party to the agreement and does not guarantee its implementation. The client shall bear legal responsibility towards the service provider in case of breach of the final agreement between them without any liability on the platform.
13. The client shall comply with all the policies mentioned in this agreement, in addition to the agreement concluded between the client and the service provider. In case of any conflict between the provisions of this agreement and any of the terms included in the final agreement, the provisions of this agreement shall apply regarding the platform or its use.
14. The client acknowledges and agrees that the content published on this platform is for informational purposes only. The content provided by the platform is only for informing the users of the content of the platform's services. Thus, this content is subject to continuous updating, and it cannot be relied upon when concluding any contracts or financial transactions. The parties must conclude their contracts and financial transactions according to their specific terms. Additionally, the service-related data published through the platform is the responsibility of the service provider.
15. In all cases, the parties (service provider, client) acknowledge that Fidelen platform is only a mediator between the parties, and does not provide any services itself. Through the platform, we provide linking and communication services between individuals without bearing any legal responsibility arising from this communication between users or resulting from the offering or obtaining of services.

Legal Eligibility

1. (1) Individual Eligibility The platform cannot be used independently by individuals and is intended for entities only, provided that the user is officially authorized by the entity to represent it in transactions on the platform.
2. (2) Corporate Eligibility
3. Companies and/or institutions and/or commercial entities must be legally qualified to accept this agreement by formalizing the company in accordance with applicable regulations, by providing a valid commercial register, value-added tax certificate, national address, and the ID of the representative/manager of the entity, and the company must have all the legal authority to electronically contract with the Fidelen platform and other parties.
4. Companies must ensure that they continue to operate officially in accordance with applicable regulations in order to continue to enter into this agreement with us. If the company ceases operations or its licenses or commercial registration are canceled or the period of these documents expires, the company is no longer eligible to continue with this agreement and must immediately stop using the platform.
5. The user who registers must be officially authorized by the entity and represent it in all transactions, and their acceptance of this agreement and final agreements is binding on the entity. Therefore, any disputes with the other party due to a breach of the terms of the agreements are made against the entity they represent.

Membership Registration

1. The user, whether representing a service provider or a client, must register with accurate and precise data, and must register the account name with the same name of the establishment in the commercial registry. The user must express their true identity and not aim to mislead or harm.
2. The user must provide us with membership registration information according to our registration forms, and this data must be accurate, complete, and specific to the user. Dealing with this data is subject to the privacy policy of the Fidelen platform.
3. Membership in the platform is subject to subscription fees according to the chosen package, and there is a free package. Membership in the platform is immediately available to users upon entering their information, agreeing to the terms and conditions, completing the registration request, and having the request reviewed and approved by the platform's management. The platform has the right to grant some users a free subscription during the trial period, and the free membership does not waive any future fees owed to the platform for subscriptions or other services.
4. Once you register for membership, you represent only yourself and your establishment, and you are not entitled to claim that you have registered on behalf of any other person or entity. Thus, you are responsible for any activity carried out through your account, and all actions you take through your account will be attributed to you.
5. It is forbidden to use illegal or third-party names, violate any third-party rights, or include the words "Fidelen platform" or "Fidelen site," or use names for deceptive purposes, fake or fraudulent projects, or any illegal names.
6. Providing inaccurate, imprecise, illegal, or third-party data that aims to deceive the platform is prohibited, and the user is legally responsible for any data provided to us through the platform in front of all government and non-governmental entities. It is prohibited to provide any illegal, counterfeit, unofficial, or expired documents, and you must renew these documents whenever their validity expires. The user is legally responsible in front of all governmental and non-governmental entities.

Acceptable Use Policy

1. The services of the Fidelen platform are available in the Kingdom of Saudi Arabia, and you acknowledge and agree that you are bound by all the terms and conditions stated in this agreement regardless of the country you belong to, access the platform through, or receive platform services on its territory.
2. The user of the Fidelen platform undertakes to ensure accuracy when entering the required information on the platform. The user is responsible for regularly reviewing and correcting or modifying the information when new information is available regarding it, while keeping all data and documents supporting it.
3. All information disclosed by the user of the Fidelen platform must be true, updated, and accurate, representing the company they represent and matching what is required in our registration form. If the user provides inaccurate, imprecise, inconsistent, or incomplete information through the Fidelen platform, or if we have reasonable grounds to suspect that this information is inaccurate, imprecise, inconsistent, incomplete, or does not comply with the agreement, and without prejudice to any other rights under this agreement or the law, we will suspend or cancel the user's membership or block their access to the platform.
4. The provision of services through the platform must comply with the provisions of this agreement, and buying and selling must also be carried out according to its provisions. The client and service provider acknowledge that this agreement regulates the legal relationship between them within the framework specified by it.
5. The platform should be used for legal purposes, and it is prohibited to exploit the platform to achieve illegal or unauthorized purposes that contradict the platform's goals and aspirations. Broadcasting any content, messages, or comments that are illegal or contain defamation of any of our users, whether they are service providers, buyers, or visitors, is prohibited, as is interfering with other individuals and third parties through the platform.
6. It is prohibited to use the platform for political purposes by posting logos or phrases that support any political ideas or movements, and it is also prohibited to engage in any activities that could harm the interests of the platform or its users.

Approval and digital signature

Your use of the Fidelen platform requires your agreement to the terms of this agreement. Since the services are provided electronically and this document is electronically recorded through the platform, any of the following actions constitutes an electronic signature on this agreement that replaces your handwritten signature:

1. Explicitly or implicitly agreeing to the terms and conditions and privacy policy. Using the platform in any form or continuing to use it. Registering for membership through the platform and/or submitting any content, data, or documents through it.
2. Displaying the service through the platform or benefiting from the service or submitting offers or requesting to purchase services or any transaction or dealing conducted through the platform.
3. Agreements that are automatically generated through the platform, after the competition is awarded by the client and the acceptance is made by the vendor.

Affirmation and Acceptance of Service

1. The value of the service is determined solely by the service provider, who has absolute freedom to determine the monetary value of their activity or the activity they are authorized to offer through the Fidelen platform, with the competition being displayed on the platform and including an accurate description of what the customer wishes to obtain.
2. Offers are presented by registered service providers on the platform, and buyers have absolute freedom to accept any of the offers provided by service providers through the competition system or directly on the service or product page, and to choose the appropriate value for them, along with choosing the service provider and the trade name they wish to deal with.
3. The agreed price must be proven within the final agreement concluded between the customer and the service provider, and they must also agree on payment percentages, execution stages, payment deadlines, and this is their personal responsibility.
4. The platform does not provide any guarantees that the final price agreed upon between the customer and the service provider is suitable for the agreed-upon service, and it is an estimate subject to the parties.

Final Agreement

The final agreement is concluded between the service provider and the client using the form provided by the platform, which has been legally drafted. This agreement is subject to the following terms:

1. The final agreement between the parties includes general terms and conditions that have been drafted by lawyers in accordance with the applicable regulations in the Kingdom of Saudi Arabia to facilitate the agreement and provide a secure platform for transactions via the Fidelen platform. It also includes open clauses where information about the order and service can be added.
2. This final agreement must include all essential terms and conditions related to the service, delivery dates, financial value, payment terms, and other terms agreed upon by the parties.
3. All agreements, regardless of the type of service, product, or implementation period, consist of three stages: "initiation," "mid-project," and finally, the "last stage." The payment percentage for each stage is determined by the service provider, and the client has the right to approve or discuss the stages or payment percentages. Additional stages may also be added if required by the service.
4. The platform is not a party to the agreement between the client and the service provider, and the contract is made on their personal responsibility without any liability on the platform. In case of any dispute between the parties, it should be settled amicably first. If the dispute is not resolved, the affected party should resort to the judiciary using this agreement, and the platform will not be a party to any legal dispute that arises between the client and the service provider.
5. The platform does not provide any guarantees of any kind regarding the completion of the final agreement between the parties, and it is the responsibility of the parties without any liability on the platform. Our role is only as a mediator to facilitate the connection between the parties. If any judicial authority requests any data, information, or files provided by either party through the platform, the platform will provide this content to the relevant court based on its request.

Cancellation and Refund Policy 

Agreements, cancellations, and refunds for any services agreed upon between service providers and customers, or offered through the competition system on the platform, are subject to the agreement between the service provider and the customer without any interference or mediation from the platform. The service provider is fully responsible for fulfilling their obligations related to refunds or cancellations, as detailed in the final agreement, without any responsibility on the part of the Fidelen platform.

Payment of Orders

1. The platform provides a range of options for paying for services or products agreed upon between the service provider and the client through the platform, and the value is subject to agreement between the parties.
2. Users can pay for orders through our electronic payment methods or any other payment method available through the platform, and we may update payment methods from time to time.
3. Administrative fees may be imposed on the payment process for orders, and in this case, the user bears the cost of administrative fees, electronic payment gateway fees, and any fees imposed by the card issuers used to pay through the platform.
4. Users must pay directly through the platform and not make direct payments to the service provider outside the platform or use intermediate pages or applications for payment to ensure the security of their electronic payment data and preserve the legal agreement rights.
5. The client assumes full responsibility in case of making direct payments to the service provider outside the platform, as it will appear that the final agreement is pending due to non-payment. Any amounts or fees paid by the user outside the platform's applicable system are not considered, and the user will be obligated to pay for orders as a debt until the platform receives them.

Deferred Payment

On the Fidelen platform, we provide the option of deferred payment through a third-party funder and according to their terms, without any responsibility on the platform or intervention in the approval of the request. To learn more, please refer to the terms and conditions.

1. Twentieth: Reviews and Ratings
2. We allow you to add reviews and ratings through the Fidelen platform. These reviews and ratings must be objective and should not be intended to harm any party, person, or user of the Fidelen platform. They should not include any harm to any other entity or person.
3. Reviews and ratings should not include any advertisements or promotions for services, products, websites, applications, pages, entities, or individuals. They should not include any external links or software of any kind.
4. The platform reserves the right to reject the publication of reviews and ratings provided through the platform if we deem them to be subjective or arbitrary, violate any of our terms, or may result in any current or future legal issues.
5. In the event that any person is harmed due to reviews and ratings submitted through the Fidelen platform, they have the right to resort to legal action and file legal claims and compensation without any legal, solidarity, or dependent responsibility on the Fidelen platform.